Delete your ShipWoven account
This applies to the ShipWoven apps for iPhone, iPad, Android and Huawei, and to the ShipWoven portal on the web, made by Acto AI. It is one account: deleting it removes it everywhere.
How to delete it
Your ShipWoven account belongs to your organisation’s workspace (for example yourcompany.shipwoven.com), so there are two ways:
- Ask a super admin of your organisation. They open Company → People, choose you and remove you. Your account is deleted straight away.
- Or email us at info@shipwoven.com from the email address you sign in with. Write Delete my account and your organisation’s address. We confirm the request with you and your organisation and delete the account within 30 days.
To delete a whole organisation, one of its super admins emails info@shipwoven.com. We send an export of its data first, then delete the workspace.
What is deleted
- Your account: name, email address and password keys.
- Your sessions, so you are signed out on every phone and browser.
- The phones registered for your notifications.
- Access given to you personally, and your points history.
What stays with your organisation
Work you did for your organisation belongs to it, not to your account: your reports, comments, issues, documents and the history of who did what stay in its workspace under your name, so its records stay complete. Your organisation can delete them. Issues assigned to you become unassigned. Billing statements that name you are kept as long as accounting law requires.
More
How we handle personal data, and your other rights, are in our privacy policy. Questions: info@shipwoven.com.